Free shipping on orders over R1000
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
By using this website, you agree to these terms and conditions and that all customers must be at least 18 years of age to purchase products listed on this website.
Information available on www.scend.co (Scend Wellness (Pty) Ltd) is to the best of our knowledge and is not intended to replace the advice of a qualified medical practitioner.
Products sold on www.scend.co are not intended to diagnose, treat or cure any diseases. Consult your medical professional prior to consumption of any product.
DETAILED DESCRIPTION OF GOODS AND/OR SERVICES
Scend Wellness (Pty) Ltd is a business in the online wellness industry that trades in health supplements.
Prices displayed on the webite are shown in Rand, including VAT. Prices are subject to change at any time. Deliveries will be charged in addition to the price of the products unless otherwise stated on the website.
CHANGES IN PRODUCTS AND PRICING
We are constantly updating and revising our product offerings. We may discontinue products at any time without notice. All pricing is subject to change. We reserve the right to make adjustments to prices due to any of the following:
Subject to availability and receipt of payment, requests will be processed within 1-2 days and delivery confirmed by way of email. Products will generally be delivered within 2-5 working days depending on shipping option used as well as any delays outside of our control.
We will not be held responsible for incorrect addresses being entered whilst ordering on our website. If you complete your order and then notice that the address details are incorrect, please contact us immediately: firstname.lastname@example.org
The offering on this website is available to South African clients only, unless otherwise stated.
RETURN AND REFUNDS POLICY
The provision of goods and services by Scend Wellness (Pty) Ltd is subject to availability. In cases of unavailability, Scend Wellness (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard, or by bank transfer into the Scend Wellness bank account, the details of which will be provided on request.
CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Scend Wellness (Pty) Ltd via Peach Payments (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Peach Payments uses the strictest form of encryption, and no card details are stored on the website. Users may go to www.peachpayments.com to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Scend Wellness (Pty) Ltd separately from card details which are entered by the client on Peach Payment’s secure site. For more detail on Peach Payments refer to www.peachpayments.com.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Scend Wellness (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
ADVERTISING DISCLAIMER AND TRADEMARKS
We will take reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time of purchase.
However, we do not warrant that product descriptions or prices are accurate at all times. If a product is listed at the incorrect price or with incorrect information, we reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card in the amount of the initial charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Returns Policy.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Scend Wellness (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Maxwell Drive & Old Pretoria Road, Midrand, 2090.
Scend Wellness (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by a private company based in South Africa trading as Scend Wellness with registration number 2021 / 990809 / 07.
SCEND WELLNESS (PTY) LTD CONTACT DETAILS
Company Physical Address: Corner Maxwell Drive & Old Pretoria Road, Midrand, 2090.
HOW LONG DOES SHIPPING TAKE?
Subject to availability and receipt of payment, requests will be processed within 1-2 days and delivery confirmed by way of email. Products will generally be delivered within 2-5 working days depending on shipping option used as well as any delays outside of our control. This will be communicated with you at check out.
Please note that we generally ship all orders received before 14:00pm on the same day and all orders received after 14:00pm are scheduled to ship the following day.
There may be shipping delays during any holiday season.
We do not ship on Weekends & Public Holidays, so any orders received after 14:00pm on a Friday will ship on Monday.
Any guarantees or representations made as to the delivery times are subject to change as a result of courier / postal service delays, or force majeure for which we will not be responsible.
WHERE DOES SCEND WELLNESS SHIP TO AND HOW MUCH DOES IT COST?
Orders over the value of R1000 qualify for FREE SHIPPING.
Additional shipping costs are calculated at checkout, based on your order size and delivery address.
AVAILABLE SHIPPING METHODS:
WHAT KIND OF ADDRESS DOES SCEND NEED?
We’re not really into PO Boxes, so we’ll need a physical address for all shipping within South Africa.
CAN I COME COLLECT?
Unfortunately, we operate on a delivery-only basis. We pride ourselves on ensuring that all packages are prepared at the highest quality just for you.
DAMAGE DURING SHIPPING / OPENING OF YOUR PARCEL
Once you have received your parcel, please open it with care. Scend Wellness is not liable for any damage during the shipping process or the opening of your parcel.
MULTIPLE UNIT REFUNDS
Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers must be returned to Scend Wellness before a refund can be issued.
MULTIPLE ORDER REFUNDS
If your order consists of multiple units of the same product, we will only refund the first opened unit of the order and any other unopened unit from the same order.
Our returns policy is valid for 30 days (1 month) after the purchase date.
Returned items must be unopened, unused and in the same condition as received. Open/used products are non-returnable.
Please note that if you purchased a product from a retailer or other vendor and are not satisfied, you MUST follow their return policy and contact the seller at the place of purchase.
If you are returning a product(s), please send an email to email@example.com, with the following information:
Returned items should be returned in their original product packaging, unopened and in the same condition as received. When requesting an exchange, please make sure to note any new products, flavours or sizes for the exchange to ensure that you are sent the desired exchange item(s).
Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.
Address: Kikuyu Lifestyle Estate, Corner Maxwell Drive & Old Pretoria Road, Midrand, 2090.
Contact: 082 455 3379
The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Scend Wellness.
PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.
We apologize, but all sales of clearance, closeout and special-order items are final. As such, Scend Wellness does not accept returns or exchange requests for clearance, closeout, or special-order items. Also, please see the above note about multiple unit refunds.
RECEIVING A REFUND
The time required for you to receive a refund will depend on the following factors:
1 – 10 business days if you are returning a product(s) for us to receive the return shipment from your shipper.
1 – 2 business days for us to process your refund.
3 – 5 business days for your bank or credit card company to process the refund request.
Compliance with POPI is required as of 30 June 2021 and our team is committed to complying with its provisions in fulfilment of our clients’ instructions. We acknowledge our clients’ right to protection against the unlawful collection, retention, dissemination and use of personal information, subject to justifiable limitations that are aimed at protecting other rights and important interests.
The following definitions contained in section 1 of POPI are of importance:
INTERNAL INFORMATION MANAGEMENT
Should you have any questions/complaints/suggestions regarding the processing of personal information, we encourage you to contact us as follows:
Jason Macfie 082 455 3379 | firstname.lastname@example.org
You are further invited to contact us regarding issues specifically pertaining to –
We are responsible for encouraging and ensuring compliance with POPI and will deal with requests relating thereto and work closely with the Regulator whenever necessary.
In addition thereto, we will ensure that-
INFORMATION REGULATOR (EXTERNAL)
Should you prefer not to contact our offices directly regarding any personal information related issues, you may forward your complaint/request directly to the Information Regulator at: email@example.com
ACTION PLAN AND INFORMATION POLICIES
We are committed to ensuring compliance with POPI and the lawful and secure processing of your personal information. This process involved the following steps:
We have developed and implemented the following policies regulating the processing of personal information in our business-
DESCRIPTION OF BUSINESS ACTIVITIES
We engage in the marketing and sale of health supplements. We have outsourced manufacturing and distribution. Our focus is to create and market our unique brand through our products to become a globally recognized, proudly South African wellness brand.
PROCESSING OF PERSONAL INFORMATION
Section 18 of POPI requires from us to ensure you are aware of the following:
RETENTION AND DELETION OF PERSONAL INFORMATION
GROUNDS FOR PROCESSING PERSONAL INFORMATION
GROUNDS FOR PROCESSING SPECIAL PERSONAL INFORMATION
POPI contains a general prohibition on the processing of special personal information, unless one of the exclusions in POPI apply. The categories of special personal information contained in POPI include-
We do not process special personal information in the ordinary course of business. The processing of the above information involves greater risk, and in the unlikely event that you require us to do so on your behalf, we will take special care to protect this information. Our security measures implemented are discussed under “SECURITY SAFEGUARDS” below. We have worked closely alongside our legal representatives and IT service providers to identify any risks associated herewith and have implemented the below measures to combat these risks.
Kindly be advised that, as a data subject, you have the right to
In order for us to properly execute our mandate and provide the best assistance possible, we kindly request that you provide us with your accurate and complete personal information required by us to fulfil our mandate. Lastly, we kindly request that you update us of any changes to your personal information for us to endorse same in our records.
Kindly contact us to inquire on the following forms:
Once received, you are encouraged to complete these forms and present them to us directly, alternatively the Information regulator, whichever may be applicable.
CONDITIONS FOR THE LAWFUL PROCESSING OF PERSONAL INFORMATION
Our team is committed to the fulfilment of the following conditions imposed by POPI:
Our approach in fulfilment of each of the above is discussed below.
We are committed to ensuring that your personal information will only be processed in accordance with the provisions of POPI and in line with the purpose for which it was supplied to us
Personal information will only be-
As mentioned above, personal information will only be processed by us on one of the following grounds listed in POPI
Data subjects will always be made aware of the purpose for which their personal information is being processed.
As mentioned above, section 18 of POPI requires from us to ensure you are aware that your personal information may be processed by us in execution of our services to you and will be used solely for this purpose. By engaging our services, you therefore consent to us processing your personal information in line with the purpose for which it was provided to us.
Personal information will always be collected directly from the data subject, unless
FURTHER PROCESSING LIMITATION
In line with the previous paragraph (‘PURPOSE SPECIFICATION’), any further/subsequent processing of your personal information will still be done in accordance with original purpose and only when processing thereof is necessary in the circumstances described above.
Upon collecting your personal information, our staff will take all steps necessary to ensure the correctness of your personal information. All of your personal information is stored securely for if and when we require same to be processed (refer to “Security Safeguards” below).
In order for us to properly assist our clients, we kindly request that you provide us with your accurate and complete personal information required by us to fulfil our services. Lastly, we kindly request that you update us of any changes to your personal information for us to endorse same in our records.
In order to protect our clients’ personal information, our team will-
Kindly refer to ‘STEPS IN EVENT OF A COMPROMISE’ in paragraph 10 below.
We have implemented the following physical and software/electronic safeguards
We work closely alongside our IT service providers to ensure that our safeguarding mechanisms are frequently updated and reviewed.
Our Offices Are Further Equipped With –
Furthermore, all our agreements with third party operators have been reviewed and/or Operator Undertakings have been provided to ensure compliance by third parties with POPI.
DATA SUBJECT PARTICIPATION
Data subjects can request confirmation from us on whether we hold personal information and/or the correct personal information. Data subjects can further request for such information to be deleted or destroyed.
Our team will not process special personal information unless expressly provided for in POPI and unless specifically necessary for the purpose for which it was provided to us for.
STEPS IN EVENT OF A COMPROMISE
The following steps will be taken by us in the unlikely event of a data breach/information compromise:
CROSS-BORDER TRANSMISSION OF PERSONAL INFORMATION
In conducting our business activities, we may transmit personal information to other countries. We do not transfer special personal information to foreign countries. The processing of the above information involves greater risk, and as such we take special care to protect this information. Our security measures implemented are discussed under “SECURITY SAFEGUARDS” below. We have worked closely alongside our legal representatives and IT service providers to identify any risks associated herewith and have implemented applicable measures to combat these risks.
We will ensure that the cross-border transmission of your information complies with the standards set out in POPI, alternatively a higher standard as required in the destination countries (for example, the General Data Protection Regulation applicable in the European Union)
We will not send your personal information abroad unless –
PERSONAL INFORMATION OF CHILDREN
We do not process personal information of any children in the ordinary course of our business. We acknowledge that the processing of the above information involves great risk and such information may only be processed where consent has been provided by a competent person (parent or guardian) or where otherwise authorised by POPI.
We will never sell, obtain or disclose your account number (whether this relates to any sort of bank account details, credit card numbers or credit application numbers) to any person without your consent.
NEWSLETTERS AND DIRECT MARKETING
As a client of ours, we would like to send you correspondence related to our products and/or services that we provided to you. We will only correspond with you if you are an existing or prospective customer, or if you provided consent. Communications will only be sent if we obtained your contact details in the context of the sale of our products or services and for the purpose of marketing our own similar products or services. Communications received from us will always clearly identify us as the sender and provide you with a reasonable opportunity to unsubscribe at any time.
We have always used an ‘opt in’ policy for clients and will continue to do so in line with POPI. This option is provided when clients sign up or order from our website or online store.
Our Team is committed to complying with POPI and we acknowledge our clients’ right to protection against the unlawful collection, retention, dissemination and use of personal information, subject to justifiable limitations that are aimed at protecting other rights and important interests.
Kindly contact us for any queries relating to the processing of personal information.