Terms & Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

By using this website, you agree to these terms and conditions and that all customers must be at least 18 years of age to purchase products listed on this website.

Information available on www.scend.co (Scend Wellness (Pty) Ltd) is to the best of our knowledge and is not intended to replace the advice of a qualified medical practitioner. 

Products sold on www.scend.co are not intended to diagnose, treat or cure any diseases. Consult your medical professional prior to consumption of any product. 

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

Scend Wellness (Pty) Ltd is a business in the online wellness industry that trades in health supplements.

PRICES

Prices displayed on the webite are shown in Rand, including VAT. Prices are subject to change at any time. Deliveries will be charged in addition to the price of the products unless otherwise stated on the website. 

CHANGES IN PRODUCTS AND PRICING

We are constantly updating and revising our product offerings. We may discontinue products at any time without notice. All pricing is subject to change. We reserve the right to make adjustments to prices due to any of the following:

• Changing market conditions
• Currency fluctuations
• Product discontinuation
• Manufacturer price changes
• Errors in advertisements, and 
• Other extenuating circumstances

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 1-2 days and delivery confirmed by way of email. Products will generally be delivered within 2-5 working days depending on shipping option used as well as any delays outside of our control.

DELIVERY ADDRESS

We will not be held responsible for incorrect addresses being entered whilst ordering on our website. If you complete your order and then notice that the address details are incorrect, please contact us immediately: hello@scend.co

EXPORT RESTRICTION 

The offering on this website is available to South African clients only, unless otherwise stated.

RETURN AND REFUNDS POLICY

The provision of goods and services by Scend Wellness (Pty) Ltd is subject to availability. In cases of unavailability, Scend Wellness (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa, MasterCard, or by bank transfer into the Scend Wellness bank account, the details of which will be provided on request.

CARD ACQUIRING AND SECURITY

Card transactions will be acquired for Scend Wellness (Pty) Ltd via Peach Payments (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Peach Payments uses the strictest form of encryption, and no card details are stored on the website. Users may go to www.peachpayments.com to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Scend Wellness (Pty) Ltd separately from card details which are entered by the client on Peach Payment’s secure site. For more detail on Peach Payments refer to www.peachpayments.com.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY

Scend Wellness (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

ADVERTISING DISCLAIMER AND TRADEMARKS

We will take reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time of purchase.

However, we do not warrant that product descriptions or prices are accurate at all times. If a product is listed at the incorrect price or with incorrect information, we reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card in the amount of the initial charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Returns Policy.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Scend Wellness (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Maxwell Drive & Old Pretoria Road, Midrand, 2090.

VARIATION

Scend Wellness (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

This website is run by a private company based in South Africa trading as Scend Wellness with registration number 2021 / 990809 / 07.

SCEND WELLNESS (PTY) LTD CONTACT DETAILS

Company Physical Address: Corner Maxwell Drive & Old Pretoria Road, Midrand, 2090.

Email: hello@scend.co

Shipping & Returns Policy

HOW LONG DOES SHIPPING TAKE?

Subject to availability and receipt of payment, requests will be processed within 1-2 days and delivery confirmed by way of email. Products will generally be delivered within 2-5 working days depending on shipping option used as well as any delays outside of our control. This will be communicated with you at check out.

Please note that we generally ship all orders received before 14:00pm on the same day and all orders received after 14:00pm are scheduled to ship the following day.

There may be shipping delays during any holiday season.

We do not ship on Weekends & Public Holidays, so any orders received after 14:00pm on a Friday will ship on Monday.

Any guarantees or representations made as to the delivery times are subject to change as a result of courier / postal service delays, or force majeure for which we will not be responsible.

WHERE DOES SCEND WELLNESS SHIP TO AND HOW MUCH DOES IT COST?

Orders over the value of R1000 qualify for FREE SHIPPING.

Additional shipping costs are calculated at checkout, based on your order size and delivery address.

AVAILABLE SHIPPING METHODS:

• FREE SHIPPING: Orders over R1000.00 (sent out via economy couriers)
• Standard Shipping
• Overnight Express

WHAT KIND OF ADDRESS DOES SCEND NEED?

We’re not really into PO Boxes, so we’ll need a physical address for all shipping within South Africa.

CAN I COME COLLECT?

Unfortunately, we operate on a delivery-only basis. We pride ourselves on ensuring that all packages are prepared at the highest quality just for you. 

DAMAGE DURING SHIPPING / OPENING OF YOUR PARCEL

Once you have received your parcel, please open it with care. Scend Wellness is not liable for any damage during the shipping process or the opening of your parcel. 

REFUND AND RETURNS POLICY

MULTIPLE UNIT REFUNDS

Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers must be returned to Scend Wellness before a refund can be issued.

MULTIPLE ORDER REFUNDS

If your order consists of multiple units of the same product, we will only refund the first opened unit of the order and any other unopened unit from the same order.

RETURNS POLICY:

VALIDITY:

Our returns policy is valid for 30 days (1 month) after the purchase date.

Returned items must be unopened, unused and in the same condition as received. Open/used products are non-returnable.

Please note that if you purchased a product from a retailer or other vendor and are not satisfied, you MUST follow their return policy and contact the seller at the place of purchase.

RETURN INSTRUCTIONS

If you are returning a product(s), please send an email to info@scend.co, with the following information:

• Order Number (Example: Order #64831)
• Full Name (Example: John Smith)
• Instructions noting whether you would like a refund or an exchange and the reason for the refund/exchange.

Returned items should be returned in their original product packaging, unopened and in the same condition as received. When requesting an exchange, please make sure to note any new products, flavours or sizes for the exchange to ensure that you are sent the desired exchange item(s).

Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.

SCEND WELLNESS
Attn: Returns/Exchanges
Address: Kikuyu Lifestyle Estate, Corner Maxwell Drive & Old Pretoria Road, Midrand, 2090.
Contact: 082 455 3379

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Scend Wellness.

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.

NON-RETURNABLE ITEMS

We apologize, but all sales of clearance, closeout and special-order items are final. As such, Scend Wellness does not accept returns or exchange requests for clearance, closeout, or special-order items. Also, please see the above note about multiple unit refunds.

RECEIVING A REFUND

The time required for you to receive a refund will depend on the following factors:

1 – 10 business days if you are returning a product(s) for us to receive the return shipment from your shipper.

1 – 2 business days for us to process your refund.

3 – 5 business days for your bank or credit card company to process the refund request.

Privacy Policy

ABSTRACT

This document serves as the Privacy Policy (“policy”) of Scend Wellness (Pty) Ltd (Trading as Scend Wellness). We acknowledge that the protection and processing of personal information has become a global phenomenon and poses great risks. We acknowledge that the right to privacy enshrined in section 14 of the Constitution of the Republic of South Africa, 1996 (“Constitution”) forms the cornerstone of protection of personal information and must provide guidance on how we process personal information.

Compliance with POPI is required as of 30 June 2021 and our team is committed to complying with its provisions in fulfilment of our clients’ instructions. We acknowledge our clients’ right to protection against the unlawful collection, retention, dissemination and use of personal information, subject to justifiable limitations that are aimed at protecting other rights and important interests.

INDEX

1. KEY DEFINITIONS
2. INTERNAL INFORMATION MANAGEMENT
3. INFORMATION REGULATOR (EXTERNAL)
4. ACTION PLAN AND INFORMATION POLICIES
5. DESCRIPTION OF BUSINESS ACTIVITIES
6. PROCESSING OF PERSONAL INFORMATION
7. RETENTION AND DELETION OF PERSONAL INFORMATION
8. GROUNDS FOR PROCESSING PERSONAL INFORMATION
9. GROUNDS FOR PROCESSING SPECIAL PERSONAL INFORMATION
10. YOUR RIGHTS
11. YOUR DUTY
12. FORMS 
13. CONDITIONS FOR THE LAWFUL PROCESSING OF PERSONAL INFORMATION
    13.1.  ACCOUNTABILITY
    13.2.  PROCESSING LIMITATION
    13.3.  PURPOSE SPECIFICATION
    13.4.  FURTHER PROCESSING LIMITATION
    13.5.  INFORMATION QUALITY 13.6.  OPENNESS
    13.7.  SECURITY SAFEGUARDS
    13.8.  DATA SUBJECT PARTICIPATION
14. STEPS IN EVENT OF A COMPROMISE 
15. CROSS-BORDER TRANSMISSION OF PERSONAL INFORMATION
16. PERSONAL INFORMATION OF CHILDREN
17. ACCOUNT NUMBERS
18. NEWSLETTERS AND DIRECT MARKETING 
19. CONCLUSION

KEY DEFINITIONS

The following definitions contained in section 1 of POPI are of importance: 

1. ‘data subject’ means the person to whom personal information relates; 
2. ‘information officer’ means the person(s) as identified in this Policy;
3. ‘personal information’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to–
   
   1. information relating to the race, gender, sex, pregnancy, marital status, national, ethnic, or social origin, colour, sexual orientation, age, physical or mental health, well- being, disability, religion, conscience, belief, culture, language, and birth of the person;
   2. information relating to the education or the medical, financial, criminal or employment history of the person;
   3. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier, or other assignment to the person;
   4. the biometric information of the person;
   5. the personal opinions, views, or preferences of the person;
   6. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
   7. the views or opinions of another individual about the person; and
   8. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;
4. ‘processing’ means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including-
   
   1. the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
   2. dissemination by means of transmission, distribution or making available in any other form; or
   3. merging, linking, as well as restriction, degradation, erasure or destruction of information; 
5. ‘record’ means any recorded information-
   
   1. regardless of form or medium, including any of the following: 
      1. Writing on any material;
      2. information produced, recorded or stored by means of any tape-recorder, computer equipment, whether hardware or software or both, or other device, and any material subsequently derived from information so produced, recorded or stored;
      3. label, marking or other writing that identifies or describes anything of which it forms part, or to which it is attached by any means;
      4. book, map, plan, graph or drawing;(v) photograph, film, negative, tape or other device in which one or more visual images are embodied so as to be capable, with or without the aid of some other equipment, of being reproduced;
      5. in the possession or under the control of a responsible party; (c) whether or not it was created by a responsible party; and (d) regardless of when it came into existence;
6. ‘responsible party’ means a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for processing personal information;
7. ‘special personal information’ means information relating to the religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life or biometric information or the criminal behaviour of a data subject.

INTERNAL INFORMATION MANAGEMENT

Should you have any questions/complaints/suggestions regarding the processing of personal information, we encourage you to contact us as follows:

Jason Macfie 082 455 3379 | hello@scend.co

You are further invited to contact us regarding issues specifically pertaining to –

1. Any objection to the processing of your personal information
2. A request for the deletion/destruction/correction of your personal information or records; and/or
3. The submission of a complaint relating to the processing of your personal information.

We are responsible for encouraging and ensuring compliance with POPI and will deal with requests relating thereto and work closely with the Regulator whenever necessary.

In addition thereto, we will ensure that-

1. a compliance framework is developed, implemented, monitored and maintained;
2. a risk analysis is done every 6 months to ensure continued compliance with POPI;
3. a manual as described in sections 14 and 51 of the Promotion of Access to Information Act 2 of 2000 is developed and maintained;
4. training and awareness sessions are conducted every 6 months to current employees, and immediately to new employees, on the provisions and application of POPI; and
5. to do all things necessary to ensure compliance with POPI and process requests relating thereto.

INFORMATION REGULATOR (EXTERNAL)

Should you prefer not to contact our offices directly regarding any personal information related issues, you may forward your complaint/request directly to the Information Regulator at: inforeg@justice.gov.za

ACTION PLAN AND INFORMATION POLICIES

We are committed to ensuring compliance with POPI and the lawful and secure processing of your personal information. This process involved the following steps:

1. Conducting a risk analysis and developing a POPI action plan;
2. Developing our POPI Policies (see below); and
3. Implementing a strategy and a review process for continued compliance with POPI in future.

We have developed and implemented the following policies regulating the processing of personal information in our business-

1. Risk analysis
   1. We have identified certain areas that carry more risk than others, specifically relating to those wherein third parties are involved or where mass volumes of electronic data are stored, and have implemented further measures to ensure the security of personal information herein;
   2. These measures include cybersecurity checks and updates, and the implementation of Operator Undertakings (see below).
2. Privacy Policy
   1. An external document (this document) available to outside parties explaining how we process personal information and regulating everything else POPI-related;
3. POPI Policy
   1. An internal document specifically applicable to our employees wherein they acknowledge that they are aware of the provisions of POPI and undertake to comply with our Information Policies;
   2. Internal Guideline highlighting the principles applicable to processing of personal information in our business;
4. Operator Undertakings
   1. We have worked closely with third parties who may have access or deal with any personal information held by us and inquired on whether they are aware of the provisions of POPI;
   2. These third parties have provided us with undertakings, confirming that they will only process personal information in line with the purpose that it was provided to them for and in line with the principles enshrined in POPI.

DESCRIPTION OF BUSINESS ACTIVITIES

We engage in the marketing and sale of health supplements. We have outsourced manufacturing and distribution. Our focus is to create and market our unique brand through our products to become a globally recognized, proudly South African wellness brand.

PROCESSING OF PERSONAL INFORMATION

Section 18 of POPI requires from us to ensure you are aware of the following:

1. Your personal information may be processed by us in line with the purpose that it was provided by you for (see ‘description of business activities’ above) and will be used solely for this purpose; and
2. The provision of your personal information is not mandatory, however, take caution that failure to provide us with your information as requested may severely prejudice (or completely prevent) our ability to provide our services.
3. By engaging our services, you therefore consent to us processing your personal information in line with the purpose for which it was provided to us.

RETENTION AND DELETION OF PERSONAL INFORMATION

1. You are further advised that your records will be retained by us for a period 5 (five) years from the date of last entry on your file, as required by South African Revenue Service guidelines, after which it will be destroyed and/or deleted and/or destructed and/or de-identified in a manner that prevents its reconstruction in an intelligible form. We will proceed to destroy and/or delete and/or destruct the hard copy records by shredding them. Most of our data is however stored in an electronic format.

GROUNDS FOR PROCESSING PERSONAL INFORMATION

1. In conducting our Business Activities as described above, we will generally rely on the following grounds as listed in section 11 of POPI to process your personal information:
   1. Consent;
   2. Processing is necessary to carry out actions for the conclusion or performance of
      a contract;
   3. Processing complies with an obligation imposed on us by law;
   4. To protect a legitimate interest of a data subject; or
   5. Processing is necessary for pursuing a legitimate interest of ours or of a third party to whom the information is supplied.

GROUNDS FOR PROCESSING SPECIAL PERSONAL INFORMATION

POPI contains a general prohibition on the processing of special personal information, unless one of the exclusions in POPI apply. The categories of special personal information contained in POPI include-

1. Religious or philosophical beliefs
2. Race or ethnic origin;
3. Trade union membership;
4. Political persuasion
5. Health or sex life or biometric information; and
6. Criminal behaviour.

We do not process special personal information in the ordinary course of business. The processing of the above information involves greater risk, and in the unlikely event that you require us to do so on your behalf, we will take special care to protect this information. Our security measures implemented are discussed under “SECURITY SAFEGUARDS” below. We have worked closely alongside our legal representatives and IT service providers to identify any risks associated herewith and have implemented the below measures to combat these risks.

YOUR RIGHTS

Kindly be advised that, as a data subject, you have the right to

1. Be informed that your personal information is being collected;
2. Be informed that your personal information has been accessed by an unauthorised person;
3. Establish whether we hold your personal information and request access thereto;
4. Request deletion, destruction or correction of your personal information;
5. Object to the processing of your personal information (on reasonable grounds);
6. Object to the processing of your personal information for purposes of direct marketing;
7. Not be subject to a decision based solely on the automated processing of your personal information;
8. Submit a complaint to the Information Regulator;
9. Institute civil proceedings regarding an alleged interference with your personal information.

YOUR DUTY

In order for us to properly execute our mandate and provide the best assistance possible, we kindly request that you provide us with your accurate and complete personal information required by us to fulfil our mandate. Lastly, we kindly request that you update us of any changes to your personal information for us to endorse same in our records.

FORMS

Kindly contact us to inquire on the following forms:

1. Objection to processing of personal information;
2. Request for correction or deletion of personal information;
3. Consent in respect of direct marketing; and
4. Complaint regarding an interference with personal information. 

Once received, you are encouraged to complete these forms and present them to us directly, alternatively the Information regulator, whichever may be applicable.

CONDITIONS FOR THE LAWFUL PROCESSING OF PERSONAL INFORMATION

Our team is committed to the fulfilment of the following conditions imposed by POPI:

1. ACCOUNTABILITY
2. PROCESSING LIMITATION
3. PURPOSE SPECIFICATION
4. FURTHER PROCESSING LIMITATION
5. INFORMATION QUALITY
6. OPENNESS
7. SECURITY SAFEGUARDS
8. DATA SUBJECT PARTICIPATION

Our approach in fulfilment of each of the above is discussed below.

ACCOUNTABILITY

We are committed to ensuring that your personal information will only be processed in accordance with the provisions of POPI and in line with the purpose for which it was supplied to us

PROCESSING LIMITATION 

Personal information will only be-

1. Processed lawfully and in a reasonable manner;
2. Processed for a specific purpose and reason for which it was supplied to us; and
3. Collected directly from the data subject, subject to justifiable limitations in execution of our services insofar as allowed by POPI.

As mentioned above, personal information will only be processed by us on one of the following grounds listed in POPI

1. Consent;
2. Processing is necessary to carry out actions for the conclusion or performance of a contract;
3. Processing complies with an obligation imposed on us by law;
4. To protect a legitimate interest of a data subject; or
5. Processing is necessary for pursuing legitimate interests of ours or of a third party to whom the information is supplied.

PURPOSE SPECIFICATION

Data subjects will always be made aware of the purpose for which their personal information is being processed.

As mentioned above, section 18 of POPI requires from us to ensure you are aware that your personal information may be processed by us in execution of our services to you and will be used solely for this purpose. By engaging our services, you therefore consent to us processing your personal information in line with the purpose for which it was provided to us.

Personal information will always be collected directly from the data subject, unless  

1. The information has been made public;
2. The data subject has provided consent to collect the personal information otherwise;
3. The collection from a third party would not prejudice a legitimate interest of the data subject;
4. The collection of the information from another source is necessary for the conduct of legal proceedings or to maintain a legitimate interest of ours or of a third party to whom the information is supplied;
5. The collection directly from the data subject would prejudice a lawful purpose of
   the collection; or
6. Compliance is not reasonably practicable in the circumstances of the particular case. Data subjects will be notified by us once their personal information is collected, unless
7. Consent has been granted for the collection thereof;
8. Failure to notify would not prejudice a legitimate interest of the data subject;
9. It is collected for purposes of legal proceedings;
10. Notification would prejudice a lawful purpose of the collection;
11. Notification is not reasonably practicable in the circumstances of the particular case; or
12. The information will not be used in a form in which the data subject may be
    identified, or unless the information is merely for historical, statistical or research purposes.

FURTHER PROCESSING LIMITATION

In line with the previous paragraph (‘PURPOSE SPECIFICATION’), any further/subsequent processing of your personal information will still be done in accordance with original purpose and only when processing thereof is necessary in the circumstances described above.

INFORMATION QUALITY

Upon collecting your personal information, our staff will take all steps necessary to ensure the correctness of your personal information. All of your personal information is stored securely for if and when we require same to be processed (refer to “Security Safeguards” below).

In order for us to properly assist our clients, we kindly request that you provide us with your accurate and complete personal information required by us to fulfil our services. Lastly, we kindly request that you update us of any changes to your personal information for us to endorse same in our records.

OPENNESS

Your personal information will be stored in a secure system, as explained later on under ‘SECURITY SAFEGUARDS’. Our goal with this Privacy Policy is to ensure that a data subject is made aware of:

1. What information is collected and from where;
2. Our business’ name, address and contact details;
3. The purpose for which their personal information is collected;
4. Whether or not the supply of personal information is mandatory or voluntary;
5. Consequences of failure to provide personal information
6. Any particular law authorising the collection of personal information
7. Their right to access or rectify the information;
8. Their right to object to the processing of their personal information; and
9. Their right to lodge a complaint to the Information Regulator and the details of the Information Regulators

SECURITY SAFEGUARDS

In order to protect our clients’ personal information, our team will-

1. Implement reasonable, appropriate, technical and organisational measures; and
2. Notify data subjects and the Information Regulator of any security compromises as soon as reasonably possible and state:

1. Possible consequences;
2. Steps taken to address the compromise;
3. Recommendation To data subject on what steps to take;
4. Identity of  person who accessed the information(if known).

Kindly refer to ‘STEPS IN EVENT OF A COMPROMISE’ in paragraph 10 below.

We have implemented the following physical and software/electronic safeguards

1. Electronic data:

1. Our Wi-Fi network is password protected and secure, allowing only certain identified devices to connect;
2. Data encryption;
3. Trusted antivirus software;
4. Our data is backed up on a server that is protected and locked away securely;
5. We use trusted and approved cloud-based software with high security standards;
6. Strong Passwords That Are Reviewed Frequently;
7. Regular Software Updates;
8. Secured All Devices With Access Control And Lockscreens; o Regularcloud-based backups of data; and
9. Employee Training And Awareness Programs.

We work closely alongside our IT service providers to ensure that our safeguarding mechanisms are frequently updated and reviewed.

1. Physical safeguards:

Our Offices Are Further Equipped With –

1. We are in a secure office building;
2. All access points are securely locked;
3. Access control is implemented via secret access codes;
4. Armed response 24 hours a day; and
5. Security guards patrolling the office areas.

Furthermore, all our agreements with third party operators have been reviewed and/or Operator Undertakings have been provided to ensure compliance by third parties with POPI.

DATA SUBJECT PARTICIPATION

Data subjects can request confirmation from us on whether we hold personal information and/or the correct personal information. Data subjects can further request for such information to be deleted or destroyed.

Our team will not process special personal information unless expressly provided for in POPI and unless specifically necessary for the purpose for which it was provided to us for.

STEPS IN EVENT OF A COMPROMISE

The following steps will be taken by us in the unlikely event of a data breach/information compromise:

1. Notify our service provider;
2. Attempt to establish (internal analysis)-
   1. Whether there was in fact a breach; 
   2. What data, if any, was compromised; 
   3. Which parties were affected; and 
   4. The extent of the compromise.
3. Draft an internal report with the assistance of our IT service providers;
4. Notify affected persons of the breach;
5. Notify the Information Regulator of the breach;
6. Notify our insurers;
7. Cooperate with our service providers and data subjects to prevent any processing of the compromised data; and
8. Review our safeguarding structures to prevent a recurrence.

CROSS-BORDER TRANSMISSION OF PERSONAL INFORMATION

In conducting our business activities, we may transmit personal information to other countries. We do not transfer special personal information to foreign countries. The processing of the above information involves greater risk, and as such we take special care to protect this information. Our security measures implemented are discussed under “SECURITY SAFEGUARDS” below. We have worked closely alongside our legal representatives and IT service providers to identify any risks associated herewith and have implemented applicable measures to combat these risks.

We will ensure that the cross-border transmission of your information complies with the standards set out in POPI, alternatively a higher standard as required in the destination countries (for example, the General Data Protection Regulation applicable in the European Union)

We will not send your personal information abroad unless –

1. Consent has been provided;
2. It is required to perform in terms of a contract; or
3. The foreign laws are equally or more strict than those contained in POPI

PERSONAL INFORMATION OF CHILDREN

We do not process personal information of any children in the ordinary course of our business. We acknowledge that the processing of the above information involves great risk and such information may only be processed where consent has been provided by a competent person (parent or guardian) or where otherwise authorised by POPI.

ACCOUNT NUMBERS

We will never sell, obtain or disclose your account number (whether this relates to any sort of bank account details, credit card numbers or credit application numbers) to any person without your consent.

NEWSLETTERS AND DIRECT MARKETING

As a client of ours, we would like to send you correspondence related to our products and/or services that we provided to you. We will only correspond with you if you are an existing or prospective customer, or if you provided consent. Communications will only be sent if we obtained your contact details in the context of the sale of our products or services and for the purpose of marketing our own similar products or services. Communications received from us will always clearly identify us as the sender and provide you with a reasonable opportunity to unsubscribe at any time.

We have always used an ‘opt in’ policy for clients and will continue to do so in line with POPI. This option is provided when clients sign up or order from our website or online store.

CONCLUSION

Our Team is committed to complying with POPI and we acknowledge our clients’ right to protection against the unlawful collection, retention, dissemination and use of personal information, subject to justifiable limitations that are aimed at protecting other rights and important interests.

Kindly contact us for any queries relating to the processing of personal information.